About Our Company
Talk to us, and we'll talk to you. Our team at dynalek.com are expertly trained to put you first.
Talk to us, and we'll talk to you. Our team at dynalek.com are expertly trained to put you first.
We're here to ensure that you receive the best customer service that we can give. Not only do we offer three forms of contact to suit any busy schedule, we also offer assistance any time of the day, every day of the week to ensure that you get your solutions quickly.
Take advantage of our Live Chat feature for immediate responses and results, our staff are waiting online to help you. To speak with a representative directly, please call +1-855-579-9155, or if you wish to email us at [email protected], one of our reps will reply to you within 24-hours of recieving your inquiry.
Asked Frequently
Below are some questions asked frequently by our customers. This may provide you with a quick answer before needed to contact our staff. If your answer is not listed, or you need further assistance please contact us by any method listed above.
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All of our subscriptions go on a month to month plan, and many have trial memberships . This helps us ensure that you never have a lack of service and are always able to access our support operators without interruption. Trial memberships often show a pre-authorization charge on your credit card statement. This charge will be refunded if you cancel your subscription within the trial’s duration. Please feel free to contact your bank for detailed information about their pre-authorization charge policies.
All username and passwords are case sensitive and need to be entered exactly as they were at the time of signing up. Make sure that you cap locks is not on and that you are entering your information exactly as registered. You may also be having an issue with the temporary Internet files saved on your computers browser. In order to bypass this issue, access your browser history through the toolbar (this may be different for each computer) and manually delete your browser history, your cookies and your Temporary Internet Files. Reload your browser and try to login again.
That is totally fine. Simply log into our live chat, send us an email, or call to speak to one of our agents at +1-855-579-9155, .
All memberships transfer from trial to monthly automatically unless they are canceled within the trial period. Some credit card companies and banking institutions post a preauthorized payment for trial memberships. This preauthorized payment, will “clear” if you cancel within the listed time frame. If you have any additional questions or concerns, contact the financial institution directly.
One of our customer service operators will be happy to help. You can either call them at +1-855-579-9155, or email the form attached to the home page.
There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-855-579-9155 or send us an email at [email protected]. You can always check with your financial institution as well to see if there is a problem with the card.